If your listing has 24-hour Confirmation, a hold is placed on your calendar after a traveller submits a booking request and you'll have 24 hours to either accept or decline their request. If you accept the booking, the request is moved to your reservations list and updated in your calendar. After you accept the booking, the traveller’s credit card is charged and an email notification of your acceptance is sent.

To accept a booking request

  1. Log in to your account.
  2. Select Inbox in the navigation menu
  3. Select the booking request you want to accept. 
  4. Select Accept.
  5. To select the template you wish to use, select Templates, and to add an attachment to your response, select Attachments. 
  6. Review and modify your message to the traveller as needed. Select Accept booking. 

The hold on your calendar will automatically be removed if you decline the booking request, the traveller withdraws their pending booking request, or the booking is auto declined because you have not taken any action after 24 hours.