You can only cancel a payment request if it hasn’t yet been paid. To edit a payment request or to issue a partial refund, view the related articles below.  

Cancel a payment request

  1. Log in to your account.
  2. If you have more than one listing, select the appropriate listing.
  3. Select Inbox in the navigation menu.
  4. Select the traveller's name. You can use the All Messages drop-down menu to filter your conversations. 
  5. From the Payment schedule, find the unpaid payment request you'd like to cancel. 
  6. Select the Actions drop-down menu, then select Cancel request.
  7. Select Yes, cancel payment request to confirm.
Please note, first payment requests that remain unedited, or unpaid by a traveller, will expire within 3 days. Your calendar will show as “tentative” only to you during this period. Once a payment request expires, the tentative reservation will be removed from your calendar. If you edit a quote, the booking request will not expire and will remain on your calendar as a tentative reservation.