We ask for reviews from guests who booked online on your behalf. If the traveller has booked online, they will receive an email the day of checkout. Follow up emails are sent after checkout if they still haven't written a review. Guests can also submit a review in the My Trips section of their traveller account.

To send a traveller a customised request for a review from the inbox
  1. If you have more than one listing, select the appropriate listing.
  2. Select Inbox from the navigation menu.
  3. Select the appropriate Post Stay reservation. You can use the All Messages drop-down menu to filter your conversations.
  4. Select Request review in the chat area.
  5. By default, the Request Review template is displayed. Customise the message as desired.
  6. Select Request review.
To send a customised review request from the Reviews page
  1. Select Property from the navigation menu
  2. Select Reviews
  3. Locate and select the traveller you want to send a review request
  4. Select Request review
  5. Customise the message as desired
  6. Select Send

If the guest has already submitted a review, the Request Review template will not appear as an option. If you submit a guest rating and 14 days pass without the guest submitting a review of your property, they're no longer eligible to write a review and any links previously sent will not work.