On occasion, you may need to decline a booking request. Just keep in mind that declining or not responding to a booking request may affect your ranking metrics. If you just need to change the details of the booking request, like dates, fees, or number of guests, you can find out how to make those changes by viewing the related article below. 
 
Decline a booking request
  1. Log in to your account.
  2. Select Inbox in the navigation menu​
  3. Select the appropriate pending booking request.
  4. In the chat area, select Decline.
  5. Select Continue.
  6. Select a reason for declining the request from the drop-down menu.
  7. To choose a template to reply with, select Templates, or type a response.
  8. Select Decline booking.
An email notification is sent to the traveller letting them know their booking request has been declined.