Reviewing Your Travellers

On the day your guests check out, you will see a card in your marketplace feed to review them.

  1. Click Add your rating.
  2. Rate your experience with your guest from 1 - 5 stars for each of the four criteria.
  3. Click Save and Continue.

At any time you can view all upcoming and past reservations in the Reviews page. After your guest checks out, you can review them on this page.

  1. Click Property.
  2. Click Reviews.
  3. Locate the traveller you want to review.
  4. If on the All reviews tab, click Rate traveller. If on the Needs rating tab, click Overall experience to expand.
  5. Rate your experience with your guest from 1 - 5 stars for each of the four criteria.
  6. Click Save.

If you have not reviewed your guests after three days of each completed stay, you will receive an email containing a link to submit a traveller review.

Reviews must meet our Review Guidelines. Your review will be automatically moderated by the system and will be disclosed to travellers if they submit their own review about your property, or after 14 days. You can only review current guests.

Please note that integrated property managers who opted out of this feature, or may have been automatically opted out as a result of integrating reviews, will not receive an email to review a traveller. Integrated property managers can opt-in to this feature, or verify their selection, by contacting pm-support@homeaway.com.